Fintech Fridays Podcast - Achieving Positive ROI on Tech Investments

Using technology to improve profitability is a proven and well-established story in most industries, and yet in home finance the reported results are mixed. Here we will present the findings of our experience with the ability of technology to deliver positive ROI because the need has never been greater. The answers to achieving and maintaining positive ROI in mortgage fintech investments have to do with context. Failure to obtain improved profitability is rarely attributable to the technical solution itself but rather to the context in which that solution is implemented. The keys are found in identifying and agreeing on the correct purpose of the solution, in engaging the appropriate people in advising on and implementing the changes that arise from the solution, and in the position the technical solution occupies in the process of producing and servicing the mortgage loan. We offer a framework for achieving positive ROI based on the purpose, the people, and the position engaged in the mortgage technology investment.