Fintech Fridays w/ Abdel Khwatami, PRMG
Summary
In this episode of FinTech Fridays, Brian Vieaux speaks with Abdel Khawatmi about the intersection of technology and mortgage lending. They discuss the importance of client engagement, navigating market fluctuations, and the role of technology in enhancing the client experience. Abdel shares insights on his approach to communication, the tools he uses to streamline processes, and the significance of building long-term relationships with clients. The conversation highlights the evolving landscape of the mortgage industry and the need for continuous innovation and adaptation.
Takeaways
Abdel emphasizes a 'client for life' mentality in his approach to lending.
He believes in putting himself in the consumer's shoes to enhance communication.
Tracking metrics is crucial for refining processes and improving service.
Technology plays a vital role in enhancing client experience and engagement.
Abdel uses various tools to automate and streamline communication with clients.
He focuses on building long-term relationships with clients and real estate agents.
The importance of being accessible and responsive to client needs is paramount.
Abdel shares his experience with market fluctuations and how it affects client interactions.
He discusses the significance of training agents to improve service delivery.
Continuous innovation and adaptation are essential in the mortgage industry.
Chapters
00:00 Introduction to FinTech and Tech Stack Insights
01:05 Navigating Market Fluctuations and Client Engagement
04:51 The Importance of Client Communication and Support
10:55 Leveraging Technology for Enhanced Client Experience
15:04 Innovative Tools and Processes in Mortgage Lending
21:03 Building Long-Term Client Relationships and Brand Loyalty
Abdel Khawatmi
Branch Manager
With over a decade of proven success in the mortgage industry, Abdel Khawatmi has built a reputation as one of the most trusted, technology and results-driven mortgage professionals in the country. As a nationally ranked Top 1% Mortgage Originator with Mortgage Executive Magazine, Scotsman Guide recognized Top Producer, 2x NAHREP Top 50 Loan Originator in the Nation and a 2x member of PRMG’s Prestigious President’s Cabinet, Abdel brings elite-level expertise, strategic insight, and a client-first approach to every transaction.
Based out of Eatontown NJ, Abdel serves clients across the tri-state area and beyond—specializing in purchases, refinances, and high-level mortgage planning for first-time buyers, seasoned homeowners, and real estate investors alike. He is the founder of Got Mortgages, a consumer-focused brand built on transparency, technology, speed, and execution.
Known for his speed and closing complex deals that other lenders can’t, Abdel and his team thrive where most fall short—self-employed borrowers, low credit scenarios, tight timelines, layered income structures, and unique properties. With a background in law and a deep understanding of underwriting, Abdel takes a proactive and strategic approach to structuring deals, ensuring even the most difficult files make it to the finish line.
Abdel’s commitment to service doesn’t stop at the transaction. He’s a trusted advisor who walks clients through every step of the process, empowering them with knowledge, protecting their financial interests, and delivering unmatched communication fr… Read More
