Fintech Fridays w/ Brandon Spriggs, CEO & Co Founder Survey Loop

Summary Brandon Spriggs, co-founder of SurveyLoop, joins Brian Vieaux on FinTech Fridays to discuss the importance of online reputation and the power of customer feedback. SurveyLoop is an easy-to-use platform that allows businesses to collect real-time feedback and leverage it for marketing purposes. The conversation covers the implementation process, the benefits of collecting feedback beyond the post-close stage, and the role of social proof in building trust. The episode concludes with takeaways on how businesses can use SurveyLoop to improve their online reputation and customer experience. Chapters 00:00 Introduction to SurveyLoop and Brandon Spriggs 03:23 The Importance of Online Reputation 04:20 Overview of SurveyLoop 07:21 Ease of Use and Implementation 09:42 Benefits of Real-Time Feedback 11:11 Expanding Survey Usage Beyond Post-Close 13:57 Leveraging Customer Feedback for Marketing 15:19 The Power of Social Proof 20:01 Conclusion and Takeaways