Fintech Fridays w/ Brandon Spriggs, CEO & Co Founder Survey Loop

SummaryBrandon Spriggs, co-founder of SurveyLoop, joins Brian Vieaux on FinTech Fridays to discuss the importance of online reputation and the power of customer feedback. SurveyLoop is an easy-to-use platform that allows businesses to collect real-time feedback and leverage it for marketing purposes. The conversation covers the implementation process, the benefits of collecting feedback beyond the post-close stage, and the role of social proof in building trust. The episode concludes with takeaways on how businesses can use SurveyLoop to improve their online reputation and customer experience.Chapters00:00 Introduction to SurveyLoop and Brandon Spriggs03:23 The Importance of Online Reputation04:20 Overview of SurveyLoop07:21 Ease of Use and Implementation09:42 Benefits of Real-Time Feedback11:11 Expanding Survey Usage Beyond Post-Close13:57 Leveraging Customer Feedback for Marketing15:19 The Power of Social Proof20:01 Conclusion and Takeaways